1.1 These Terms and Conditions (“Terms”) apply to your use of the Pigeon South Africa website located at za.pigeon.com (the “Website”) and govern the sale of products by SMD Technologies Proprietary Limited through the Website.

1.2 In these Terms, “we”, “us” and “our” refer to SMD Technologies Proprietary Limited, a private company incorporated in the Republic of South Africa with the following details:

• Registered name: SMD Technologies (Pty) Ltd
• Registration number: 2015/107801/07
• VAT number: 4580237602
• Registered and physical address: 2 Lascelles Road, Meadowbrook, Edenvale, 1609, South Africa
• Telephone: 011 608 3633
• General enquiries: info@za.pigeon.com
• Returns and warranty queries: returns@smdtechnologies.com
• Legal and privacy enquiries: legal@smdtechnologies.com

1.3 By visiting the Website, creating an account or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website or place any orders.

1.4 These Terms are intended to comply with South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and the Protection of Personal Information Act 4 of 2013 (“POPIA”). If there is any conflict between these Terms and mandatory provisions of law, the law will prevail.

Use of the Website

2.1 You may use the Website for lawful purposes only. You may view, download and print content for your own personal, non‑commercial use. You may not copy, reproduce, distribute, modify, publish, resell or exploit Website content for commercial purposes without our prior written permission.

2.2 You must not:

• upload or transmit any unlawful, harmful, threatening, abusive, defamatory, obscene, hateful or otherwise objectionable material;
• introduce any viruses, malware, harmful code or attempt to gain unauthorized access to the Website or our systems;
• use any automated system or software to extract data or content from the Website; or
• impersonate another person or provide false information.

2.3 We may suspend or terminate your access to the Website without notice if we reasonably believe that you are in breach of these Terms or applicable law.

Changes to the Website and Terms

3.1 We may modify, add to or remove these Terms at any time. Updated Terms take effect when posted on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

3.2 We may suspend, modify or discontinue the Website, or any part of it, without notice. We will not be liable for any loss arising from such suspension or discontinuation.

Intellectual Property

4.1 All content on the Website (including text, images, logos, product names and descriptions, graphics, videos and software) is owned by or licensed to SMD Technologies and/or the PigeonZA brand and is protected by copyright, trademark and other intellectual property laws.

4.2 You may not use our product names, images, logos or descriptions in unauthorized sales listings, advertisements or third‑party platforms without our prior written consent.

Product Information and Availability

5.1 We take reasonable steps to ensure that information on the Website is accurate and up to date, but errors may occur. Product images are for illustrative purposes; actual colors, finishes and details may vary depending on your screen or minor production changes.

5.2 Displaying a product on the Website does not guarantee availability. Stock levels may be limited and certain items may be discontinued or out of stock at any time. If we cannot fulfill part or all of your order, we will notify you and offer a suitable remedy (for example, a replacement product or refund for the unavailable item).

5.3 Some products may require pairing, configuration, firmware updates or installation of third‑party apps or services (for example, music or video streaming services). We are not responsible for the availability, performance or continued operation of any third‑party service or app, or for changes made by third‑party providers.

Prices, Errors and Promotions

6.1 All prices on the Website are quoted in South African Rand (ZAR) and include VAT unless otherwise stated. Delivery charges, if any, will be shown separately at checkout.

6.2 We reserve the right to change prices, delivery fees and promotions at any time without prior notice. The price applicable to your order is the price displayed at the time you place your order and we accept it.

6.3 We reserve the right to correct obvious errors in price or description. If you have already placed an order at an incorrect price, we will notify you of the correct price and ask whether you wish to continue. If you choose not to continue, we will cancel the order and refund any amount already paid.

6.4 Promotional offers, discount codes and vouchers may be subject to additional terms, including eligibility criteria, applicable products, validity periods and maximum discounts. Promotions are not exchangeable for cash and may not be used in conjunction with other offers unless expressly stated.

Ordering and Formation of Contract

7.1 Placing items in your cart does not constitute a contract. A binding agreement between you and SMD Technologies is formed only when:

• you have completed the online checkout process on za.pigeon.com;
• you have paid the full order amount using a payment method accepted via our payment gateway; and
• we have accepted your order by sending you an order confirmation and/or commencing dispatch of the products.

7.2 We reserve the right to decline, cancel or limit orders at our discretion, including where:

• products are out of stock or discontinued;
• there is an obvious pricing or description error;
• your payment is not authorized or suspected to be fraudulent; or
• you have breached these Terms or applicable law.

7.3 Goods remain our property until paid for in full.

Payment

8.1 All payments for orders placed on the Website are processed through the PayFast payment gateway. Available payment methods are those offered by PayFast from time to time (for example, major credit and debit cards and PayFast‑supported alternatives).

8.2 By submitting your payment details, you authorize PayFast and SMD Technologies to process payment for the total amount of your order, including any delivery charges.

8.3 We do not receive or store your full card details. Card data is processed securely by PayFast in accordance with its own security standards.

8.4 We may request additional information or documentation to verify your identity or payment method. This may delay dispatch until verification is completed.

Delivery and Risk

9.1 We deliver within the Republic of South Africa only, using courier partners selected by us.

9.2 Delivery fees:

• Orders with a total value of R450 or more (after discounts and before delivery fees) qualify for free standard delivery.
• Orders below R450 are charged a flat delivery fee of R80.

We may amend these thresholds and fees from time to time; any changes will be displayed on the Website and at checkout.

9.3 Standard delivery times are generally 2 to 5 business days from dispatch for most areas in South Africa. Delivery timeframes are estimates only and may be affected by factors beyond our control, such as courier delays, strikes, load‑shedding, adverse weather or peak‑season volumes.